Helens Handbags

Carry it Creatively

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FAQ

1. What if I soil my handbag, can it be washed in the washing machine?

A. Due to the sturdy inner lining between the exterior and interior fabrics, it is best to spot clean your handbag with a damp wash cloth, very little soap, and let it air dry.

2. Q. Can I choose other options other than what is shown in the selections?

A. If you have a special request, by all means, call me and we can discuss the possibility of even further customizing your one-of-a-kind handbag. Extra fees may apply for specific details, but please don‟t hesitate to call and ask.

3. Q. Can I put a rush on a special order for a special occasion?

A. Due to the custom design, we allow 4-6 weeks lead time to have your bag at your door, but many times your handbag will be shipped sooner than the specified time. However if you just have to have a certain bag for an earlier date, please call before you place your order and ask if a rush can be placed. An extra fee of $15.00 will apply and extra shipping charges for express delivery. With the holiday rush approaching, all orders must be placed by Nov. 15th to guarantee delivery before the holidays. If placed after Nov. 15th, we can still take orders, but just cannot guarantee arrival before Dec. 24, due to heavy shipping volume at that time. Gift certificates are great for this occasion, and will let the person have the fun of designing their own unique handbag themselves.

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